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Safety


After the Storm

Safety is top priority. Entergy employees will work only when and where conditions are safe and secure to do so. Likewise, you should consider returning home only when you know it is safe. Return home only when authorities advise it, and drive only on roadways and bridges that have been declared passable.

  • Stay away from downed power lines and areas of debris. Energized power lines may not be visible among the rubble. Report downed lines immediately to Entergy at 1-800-ENTERGY (1-800-368-3749), and call your local police station or fire department. If a power line falls on your vehicle while driving, continue to drive away from the line.
  • Don’t walk in flooded areas or standing water. Remember that wet tree limbs can conduct electricity.
  • Be cautious when entering your home, and watch for snakes, insects and other animals that may have been driven to higher ground by flood water.
  • If your home is wet, open doors and windows to dry it.
  • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker. Call an electrician for advice when necessary. Don’t step in water to get to the fuse box or circuit breaker.
  • Stay alert for natural gas leaks. If you smell natural gas, or if you hear a blowing or hissing noise, open a window and leave the area immediately. Do not operate electrical switches. If possible, turn the outside main gas valve off and call the gas company from a neighbor’s house.
  • Check for sewage and water line damage. Avoid using the toilets and call a plumber if you suspect they are damaged. If water pipes are damaged, avoid tap water and contact the water company immediately.
  • Examine all foods in the refrigerator and dispose of anything that has spoiled.
  • If you use portable electric generators, do so only in accordance with the manufacturer’s instructions. Never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or Entergy’s linemen working to restore power. And it may damage the generator or the house wiring. Click here for more information about generator safety.
  • Stay tuned to your local radio station for emerging safety information.
  • Take numerous pictures of any damage to your house, as well as the contents, for insurance claims.
  • Help your neighbor, and don’t be afraid to ask for help. Tend to the injured, and call emergency personnel for help when it’s needed.
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